Box Office Policies

BOX OFFICE HOURS & CONTACT INFORMATION

Box Office Hours: Open 1 hour prior to performances
Email our Box Office at BoxOffice@VillagersTheatre.org
No phone calls please.

EMAIL ADDRESSES & VILLAGERS COMMUNICATION

  • An e-mail address will insure electronic confirmation of your ticket purchase with our Arts People ticketing system, and for other special ticket requests.
  • Except in the event of a performance cancellation, we will not contact you directly regarding your ticket purchases unless you report a problem via email to our Box Office. Therefore, we urge you to consider sharing your e-mail information with us.
  • We will not sell your email address to third parties. We will email you to market future productions unless you unsubscribe.

PAYING FOR TICKETS

We accept all major credit cards, cash, and check payments. Due to limited volunteers, we cannot accept paying for tickets via mail – all tickets must be purchased online or directly in-person at our box office.

DISCOUNTS & GIFT CERTIFICATES

Coupons, gift certificates, and/or complimentary tickets are processed using codes that are sent via email to the recipients. If you have questions about how to apply a discount code to your order, please email BoxOffice@VillagersTheatre.org. We cannot retroactively apply discounts to orders.

GROUP SALES

We offer a discount on group orders of 20 or more tickets. For discount pricing and restrictions, please email BoxOffice@VillagersTheatre.org

RETURNS & EXCHANGES

All sales are final, and there are no refunds. Tickets can be exchanged to a different performance of the same production but cannot be transferred to another production. In the event you cannot use your tickets, you may return them as a donation to support our theatre or convert their value into a gift certificate to use for future purchases. Tickets cannot be returned after the initial performance date and time has passed.

To exchange your ticket:

    1. Find your Ticket Code on the bottom of your ticket.
    2. Click here to initiate your exchange.
    3. Enter your Ticket Code and follow all prompts.
    4. Your newly exchanged tickets can be printed at home or emailed and stored on your smartphone.

LATE SEATING

All performances begin promptly. Latecomers will be seated at the discretion of theater management. We cannot guarantee you will be seated in your chosen locations if you arrive late to the performance.

CANCELLATIONS

In the event of a performance cancellation, we will notify all ticketholders of their options for their purchase.