Box Office Policies

Please check the date and time on your ticket(s) prior to completing your purchase to ensure accuracy. Performance times may vary based on production; all performance dates and times are listed at the time of purchase.

We accept all major credit cards, cash, and check payments. Due to limited volunteers, we cannot accept paying for tickets via mail – all tickets must be purchased online or directly in-person at our box office.

Tickets purchased online will be sent as a separate PDF attachment. Tickets purchased in person at our box office can be printed or emailed. Due to limited volunteers, we cannot deliver tickets via mail – all tickets must be purchased online or directly in-person at our box office.

Coupons, gift certificates, and/or complimentary tickets are processed using codes that are sent via email to the recipients. If you have questions about how to apply a discount code to your order, please email BoxOffice@VillagersTheatre.org. We cannot retroactively apply discounts to orders.

• CLICK HERE TO BUY A GIFT CERTIFICATE ONLINE.
• Gift Certificates can also be purchased in person at our Box Office.

We offer a discount on group orders of 20 or more tickets. For discount pricing and restrictions, please email BoxOffice@VillagersTheatre.org

We are not able to provide tickets as a donation to charitable organizations or events. We encourage you to purchase a gift certificate to use as a gift or prize at your event.

All sales are final, and there are no refunds. Tickets can be exchanged to a different performance of the same production but cannot be transferred to another production. In the event you cannot use your tickets, you may return them as a donation to support our theatre or convert their value into a credit/gift certificate to use for future purchases. Tickets cannot be returned after the initial performance date and time has passed.

To exchange your ticket:

1. 1. Find your Ticket Code on the bottom of your ticket.
   2. CLICK HERE TO INITIATE YOUR EXCHANGE.
   3. Enter your Ticket Code and follow all prompts.
   4. Your newly exchanged tickets can be printed at home or emailed and stored on your smartphone.

In the event of a performance cancellation, we will notify all ticketholders of their options for their purchase.

Patrons may given the opportunity to exchange their tickets to another performance or be offered a credit of their ticket value to be used for future purchases.

All patrons must have a ticket to enter the theater; no children are permitted to sit on laps, in strollers, or in the aisles. If your child is not old enough to sit in a theater seat unsupported, we do not recommend purchasing tickets until they are of age.

A limited number of booster seats are available, free of charge.

We aim to provide details regarding content warnings, show run times, and other information as our productions rehearse and details come together. If you are unsure whether a production may be suitable for your child, we recommend waiting to purchase tickets until exact details can be confirmed.

We are not able to refund tickets purchased prior to any content warnings being published. For questions, email BoxOffice@VillagersTheatre.org.

We invite guests to dress comfortably in casual or semi-casual attire. Layers are encouraged as indoor temperatures may fluctuate.

Doors open approximately 30 minutes before performance time, pending extenuating circumstances. All performances begin promptly.

Late seating is determined at the discretion of house management – latecomers may be asked to wait in the lobby until an opportune moment for entry and/or sit in seats other than their ticketed locations to avoid disruption to other patrons.  We cannot guarantee you will be seated in your chosen locations if you arrive late to the performance.

Aside from designated Villagers photographers/videographers, the taking photographs or video recording during a performance is strictly prohibited.

An e-mail address will ensure confirmation of your ticket purchase, and for other special ticket requests.

Ticket holders will receive an email reminder of their performance two days prior. We encourage sharing your e-mail information with us to stay up-to-date.

We will not sell your email address to third parties. We will email you to market future productions unless you unsubscribe.

Villagers Theatre is committed to fostering a supportive, respectful, and equitable environment for all artists, volunteers, staff, and patrons. To achieve this, all participants are expected to conduct themselves with honesty, kindness, and respect, while prioritizing safety and inclusivity. Inappropriate conduct, harassment, bullying, or offensive behavior will not be tolerated.

Participants are encouraged to speak up about any concerns without fear of retaliation. Villagers Theatre values the unique abilities and perspectives of all individuals and remains dedicated to maintaining a thriving, welcoming arts community for everyone involved.

To accomplish the mission of Villagers Theatre, all qualified applicants and engaged persons will:

• Conduct themselves with openness, honesty, and respect toward their fellow community members.
• Support the unique abilities, strengths, and differences of all people.
• Understand that the theatre will be responsive to individual needs and concerns.
• Ensure the safety of those with whom they work.
• Speak out when encountering situations that are harmful or uncomfortable without fear of reprisal.
• Refrain from engaging in inappropriate conduct and offensive behavior, as determined by theatre staff.