House Staff

House Manager

Villagers Theatre appoints a Front-of-House Manager, responsible for the care and well-being of the audience and the areas of the theatre that the audience uses. His/her responsibilities include:

  • making sure the house (seating area and lobby) are ready for the audience
  • supervising the taking of tickets, seating of audience
  • informing the Stage Manager when the audience is in place
  • overseeing the intermission, including concessions/refreshments, flashing the lights at the intermission and and informing the Stage Manager when the audience is reseated
  • supervising the safe and efficient exiting of the audience when the show is over
  • sometimes supervising the superficial clean-up of the house (picking up discarded playbills, tickets, cups and refreshment wrappers, etc.) after the audience has left

The House Manager is assisted by, and in charge of, Ushers and Concessions.

Facilities Manager

Villagers Theatre appoints a Facilities Manager, responsible for the general monitoring/upkeep of the public and cast/crew areas of the building. His/her responsibilities include:

  • supervising the cleaning vendors and ensuring they are performing their responsibilities
  • purchasing toiletry supplies (toilet paper, paper towels, misc cleaning products) for the public restrooms and cast restrooms
  • making sure the public restrooms and dressing rooms are ready for the public and cast (vendor cleaned and toiletries are supplied)
  • ensuring the air conditioners and heat are working, and HVAC filters are clean
  • hiring repair crews, in an emergency, after confirming allowable budget with President
  • informing the President of any facility issues or repairs that need to be made

Box Office Manager

The Box Office Manager supervises the Box Office Attendants and ticket sales. Specific responsibilities may include:

  • becoming an expert at usage of the Arts People website (including ticket processing, reporting, etc)
  • troubleshooting Arts People website issues
  • troubleshooting refund issues
  • determining policies for listening to the answering machine and answering the telephone and taking telephone orders/requests and reading boxoffice email
  • training Box Office Attendants

Box Office Attendant

The Box Office Attendants often help manage the box office over the course of several shows during a season. Specific responsibilities may include:

  • taking prepaid tickets at the box office, and providing a playbill
  • selling new tickets at the door, and answering general questions about times/seating, etc
  • processing gift certificates and other discounts or coordinating complimentary admissions
  • listening to the answering machine and answering the telephone and taking telephone orders/requests and answering general questions
  • reading boxoffice email, to look for reservation requests as opposed to prepaid tickets
  • using online software to process the above, or running other reports at the request of the Executive Board or Producers


The Ushers, usually volunteers recruited on a show-by-show basis in exchange for the chance to see the show for free, assist the house manager. Specific responsibilities may include:

  • ensuring proof of purchase is shows at the audience entrance to the stage
  • greeting the audience at the doors, handing them playbills and showing them to their seats
  • holding late-comers outside the doors until an appropriate moment to seat them and then unobtrusively showing them to their seats
  • dealing with any audience disruptions including flash photography, disruptive audience members, sickness, fights, emergencies of any kind
  • sometimes, helping the House Manager get the house ready before the performance and straighten up after the audience leaves
  • sometimes helping with Concession preparation and sales

Concession Attendants

Concession Attendants volunteer behind the concession stand and in the lobby for special events. Specific responsibilities may include:

  • handling purchase/delivery/setup of food/drink that will be sold at theater concession stands
  • selling food/drink and handling cash transactions at the theater concession stand
  • straighten up/clean the concession stand area before/during/after show
  • sometimes, setting up tables and food/drink in the lobby for special events such as opening night wine/cheese parties
  • sometimes, helping the House Manager and/or Ushers with other misc House tasks